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International Sales Manager


International Sales Manager


Based in West London, Richard Brendon launched in 2013 to create contemporary and timeless tableware, produced entirely by master craftspeople around the world.

As an internationally celebrated brand, Richard Brendon products challenge perceptions of what traditional materials such as bone china and crystal look like. We work with some of the leading hotels, restaurants, retailers and interior designers around the world to bring modern and progressive bone china and crystal barware to a whole new audience. 

At Richard Brendon, we always seek out the finest materials and work with highly skilled craftspeople to produce pieces of exceptional quality. We care deeply about the provenance of our products and are committed to working with, and supporting, the heritage craft industries that make them. By bringing together contemporary design and traditional craftsmanship, we believe it is possible to create timeless collections.


The role of International Sales Manager is fundamental to the successful growth of Richard Brendon. Reporting directly into the Director of Business Development you will play a major role in executing the sales strategy to develop new business and ensure sales targets are achieved. You will be focused on developing and managing business with retailers, hotels, restaurants and interior designers. You will have exceptional written and verbal communication skills, be highly motivated, organized and great at developing relationships. The role provides an exciting opportunity for someone with strong account management skills and limited sales experience to move into a more senior sales role where you will be given responsibility to develop new business. 

Previous sales experience is not essential, we are looking for someone who has a track record of success and is flexible, ready to learn, curious, intelligent, entrepreneurial and hardworking to fit in a fast developing start-up.

Overall as part of a small team you will have the opportunity, and be expected, to be involved in most aspects of our activities. The role offers an opportunity develop the brand and the potential to manage a team in the future.


◆ Research – you will be required to do research to develop lists of target customers

◆ CRM – you will be required to assist in the creation and management of a CRM

◆ New business development – you will be required to communicate with target customers to develop new opportunities. Communication will include, but not be limited to, email, post, phone and social media.

◆ Maximize sales with existing customers – working with the Director of Business development you will be required to create strategies and targets for existing customers and execute these strategies to develop higher sales.

◆ Events and trade shows – you will be involved in the organisation and management of events and trade shows.

◆ Account management – although not the primary function of your role you will be required to be able to perform all account management functions these will include, but are not limited to, processing customer orders, understanding stock systems, using accounting software, providing quotes and lead times, invoicing, booking shipping, creating commercial invoices, chasing payments, etc.

◆ Reporting – you will regularly generate reports based on the performance of customers and sectors and be expected to analyse and interpret this data to inform sales strategy going forward.

◆ Attending meetings with existing and target customers.

◆ Interacting with customers and target customers on LinkedIn, Instagram and Twitter.


◆ 3 + years of account management and/or sales experience.

◆ Strong understanding of how to use LinkedIn for business.

◆ Experience in working with and managing a CRM.

◆ A strong understanding of brands and businesses operating in the same market as RB.

◆ Knowledge of, and ability to maintain good relationships with customers.

◆ Superior written and verbal communication skills.

◆ Strong Apple Mac skills (proficient knowledge of Excel).

◆ Excellent interpersonal skills, confident, highly motivated and organized, team player, but able to operate under your own initiative.

◆ Ability to travel: in the UK and abroad. RB currently has customers in more than 15 countries, with a major focus on the US, and you will be required to travel frequently around London and occasionally internationally (an average of 1 - 2 weeks per year).


◆ Fast paced entrepreneurial environment where you will see your actions growing and developing the business. Your actions will be implemented fast as there are not multiple layers of bureaucracy and red tape.

◆ Fast growth start-up, approximately 100% growth year on year.

◆ Fast growing team and opportunity to manage others and become part of senior management as the business grows.

◆ Relaxed work environment.

◆ We have amazing customers, we work with many of the best hotels, restaurants and retailers in the world. Customers include: The Four Seasons, Harrods, The Conran Shop, etc.

◆ Competitive salary with performance-based incentives.

◆ 25 holiday days per year plus bank holidays.


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