Delivery, Returns & Refunds
UK: We offer free delivery on all UK orders over £100. Delivery on all UK orders under £100 is a flat rate of £5.
Europe: Delivery costs are dependent upon weight of shipment, calculated during check out.
USA: Delivery on all US orders is a flat rate of $20.
Rest of the World: Delivery costs are dependent upon weight of shipment, calculated during check out.
We aim to dispatch your order within 24h of order confirmation (excluding weekends and bank holidays).
Once your order has been dispatched you will receive an email containing tracking number.
The standard delivery times once the order has been dispatched are below:
UK: 2-3 working days
Europe: 5-8 working days
USA & Canada: 5-8 working days
Rest of the World: from 5 working days
Russia and China: Please note shipments to Russia and China may be subject to restrictions and delays. Please contact us before placing your order.
RETURNS & REPLACEMENTS
We have every confidence in our products. If you are in any way dissatisfied with your purchase, please contact us at firstname.lastname@example.org within 14 days from delivery of the product in its original condition for the team to process a refund. Returns that are damaged, used or returned without their original packaging may not be accepted and may be sent back to the customer.
We kindly request customers to inform us of any damaged goods within 48 hours of the products being received so we can arrange for a replacement to be sent. Please email us with your Richard Brendon order number and an image of the damaged product.
Please note that any delivery costs related to the original order will not be refunded unless the item is damaged or imperfect. We ask you to cover the cost of returns if you change your mind.
RETURNS FOR MADE TO ORDER PRODUCTS
All of our 'Made to Order' pieces are bespoke and individually hand made. With that in mind, we cannot accept returns, exchanges or cancellations once your order has been placed. This does not affect your statutory rights. Payment will be taken at the time you submit your order.