FREQUENTLY ASKED QUESTIONS

THERE ARE BUBBLES IN MY GLASS, IS THIS NORMAL?
All of our glasses are mouth-blown and handmade by our expert craftspeople in Slovenia; in fact, for our Jancis Robinson collection it takes a team of four people to create each glass at a time. It is this hand-crafted method that makes our Jancis Robinson glasses so lightweight, thin-rimmed and elegantly-stemmed. You can find out more about our craftsmanship story here
Our Diamond and Fluted Cut Crystal collections are also mouth-blown. By the very nature of this method, every so often there will be slight discrepancy between glasses. But for us, these differences don't signal imperfection, but rather they are a sign that each one of our glasses is truly handcrafted.
As a result of this, our glasses and decanters will occasionally feature a mark of this craftsmanship with a small air bubble, which is a sign that it has been mouth blown and is a normal occurrence of this type of glassmaking. If you look closely at any individually mouth blown glassware you will be able to spot something similar. 
WHAT IS THE BEST WAY TO WASH, DRY AND CLEAN MY JANCIS ROBINSON WINE COLLECTION?

Our JR x RB wine glasses are dishwasher friendly; indeed this is absolutely how we would recommend you wash them. Please refer to our Care Guide to understand our best care practices for the glasses and decanters.

WHERE CAN WE BUY YOUR COLLECTIONS IN STORE?

You can find our pieces in stores all over the world; they are listed out on our Stockist page here

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