Terms & Conditions

We accept payment electronically through our website. If you are experiencing any processing issues or would like to arrange for payment in another way please call +44 (0)20 8962 8924 or email info@richardbrendon.com.

Receipt of Order Confirmation
You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact info@richardbrendon.com, so that we may investigate and confirm that your order has been placed successfully.

Prices are as set out on the website. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time. Any price changes will be confirmed to you at the time of ordering.

Portrayal of products
While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens.

Everything on this site is copyrighted. All material on the Website belongs to Richard Brendon unless otherwise stated. Unless otherwise noted, you may view, copy, download, and print documents from the main site, so long as you use them only for personal, non-commercial purposes and do not post, distribute, or modify them or remove any copyright, trademark, or other proprietary notices. Any unauthorised attempts to modify any online material, to defeat or circumvent our security features, or to utilise this site for other than their intended purposes are prohibited. You may not do any of the following without prior written permission from us: reproduce, modify or in any way commercially exploit any of the content; redistribute any of the content (including by using it as part of any library, archive or similar service) Requests to republish, redistribute or syndicate content should be addressed to Richard Brendon at info@richardbrendon.com.

Safety regulations
All products comply with appropriate safety and consumer regulations.

If your order is In Stock we aim to despatch it within 2 working days and deliver it within 3 working days. If your order is not in stock please contact us on info@richardbrendon.com to find out when it will be available. 

If for any reason you need to cancel an order after submitting it, please call us as soon as possible. Keep in mind, if your order has already been processed (i.e. packed and dispatched), it may be too late to cancel the order. However, you can return the order once it is received. In the event you refuse an order after it has been dispatched, you will be responsible for any delivery charges related to that order.

Faulty / Damaged product
If any of your products have a manufacturing defect or are damaged please contact info@richardbrendon.com within 7 days of receipt of goods with proof of the manufacturing defect or damage. We will replace the faulty product free of charge, or give you a full refund. If you receive damaged products you must contact us within 7 days to arrange for a refund or exchange. We will not refund products that have been damaged due to wear and tear.

If you are unhappy with your purchase please contact info@richardbrendon.com within 7 days of receipt of goods. We will not refund delivery costs, and you will be responsible for the safe delivery of the goods back to our warehouse. Please return the goods with their original packaging. We will not refund goods that have been damaged whilst in your care. 

If you would like to exchange your products please contact info@richardbrendon.com within 7 days of receipt of goods to arrange your exchange.