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Careers

We are always on the look out for bright new minds to join the team. Even if you can't find a relevant job vacancy listed below, please do still send us your CV and covering letter.

Marketing Content and Creative Executive

Over the coming years, we have ambitious growth plans and we’re looking for an energetic and proactive creative marketeer to become an integral part of the team.

You will be joining our friendly, small yet mighty, entrepreneurial team, reporting directly to our Commercial Director, Helen and supporting our Marketing Manager, Anna. 

Sitting at the intersection of creative concepting and hands-on content creation, this junior-mid level role is perfect for someone with ~2 years of experience who thrives in managing daily campaign execution, coordinating cross-functional efforts, crafting compelling content, and optimising performance across multiple channels and sales tools.

As a luxury business, led by our designer-founder Richard, the creative identity and execution is integral to our success and reputation. We are constantly evolving and seeking relevant ways to be bold with our visual identity whilst maintaining a consistency that ensure our audience has confidence in their relationship with us and our products.

You will be comfortable across various design outputs – from graphic designing brochures; concepting photoshoots; creating digital media assets and if possible, also be confident behind the camera for capturing some of our own content outside of hero shoots.

PRIMARY RESPONSIBILITIES

  • All print and digital graphic design for the sales and marketing teams 
  • Ensuring our visual identity is always adhered to across all visual assets we put out
  • Planning and executing video and photography shoots, supported by the Marketing Manager. 
  • Digital Asset Creation - working closely with our Marketing Manager and digital agency to deliver the creative assets for our critical acquisition and brand awareness activities – predominantly organic social media / paid digital / CRM.
    • Experimenting with new tools, formats and creative approaches
  • Ecommerce asset production – owning the creative elements of the Richard Brendon website to ensure the brand and products are merchandised to maximum effect for eRetail performance
  • Supporting the packaging design and unboxing customer experience
  • Event design and execution – supporting the Sales and Marketing teams with assets, staging design, product set up and content production at events
  • Owning the internal Digital Asset Bank – organising and storing all marketing assets for team and partner access.

As a small team, there will also be occasion where you will be needed to support wider ad-hoc marketing activities.

While not a direct requirement of the role, we’re also interested in hearing from anyone who is interested in eCommerce platform management and experience design [Shopify is our retail platform].

THE IDEAL CANDIDATE

  • 2+ years of creative marketing experience
  • An interest in, or affinity to, luxury consumer brands and/or the world of wine, cocktails and good food!
  • In-Design/graphic design proficiency (critical)
  • Proven experience in content creation, videography and photography (portfolio or showreel required with examples) with specific experience in hospitality and events.
  • Confident shooting and editing on both professional cameras and mobile.
  • Creative, proactive and full of ideas
  • Able to work independently or as part of a wider team and collaborate where necessary
  • Organised, reliable and able to manage multiple projects simultaneously
  • Ability to provide solutions and solve problems, with a can-do, proactive attitude.
  • Professional, friendly and reliable.

WHAT'S IN IT FOR YOU? 

  • Salary of £35,000/annum
  • Join a small but growing team, where you will actually be able to make a difference and directly see the impact of your work
  • One on one time with the founder and heads of departments
  • Flexible working. 
    • We commit to 3 days in the office; but with flex for life, business travel etc.
  • 70% discount on all Richard Brendon products and 30% discount for Friends and Family.
  • Fast growing start-up with relaxed work environment
  • 25 holiday days per year plus Bank Holidays
  • Summer Working Hours – finishing at 1pm on Fridays for Summer months.
  • Amazing customers; we work with many of the best hotels, restaurants and retailers in the world


About Richard Brendon

At Richard Brendon, we believe that a lovely cup of tea should begin, whatever the occasion, with a truly lovely cup. We believe that any wine will taste finer in the right glass, and that tableware crafted with care and chosen with love makes the simplest of everyday pleasures more enjoyable, more magical and more memorable.

With exceptional design, extraordinary craftsmanship and the highest quality materials we create timeless tableware which is as good as it can possibly be. Specialising in bone china handmade in Stoke-on-Trent, and mouth blown crystal produced by the most highly skilled craftspeople around the world, our products are made to last, designed to be treasured and intended to be enjoyed. Every day.

Our customers include many of the best retailers, hotels and restaurants in London and further afield. Including; Harrods, Saks, Lane Crawford, Corinthia London, Peninsula London, Raffles, The Clove Club, The Devonshire and The Modern.

Founded in 2013, we are a small team and a young business, with big ambitions – currently raising investment to fuel our growth. Based out of our West London Studio our culture is one of agility, inclusivity, growth, and commitment.

Sales Support and Customer Care Executive

The role of Sales Support and Customer Care Executive is a high-touch relationship-based role, essential to the smooth running and growth of Richard Brendon. 

Sitting between the Operations and Sales teams you will be responsible for ensuring customers have the best possible experience, receiving accurate information, quickly and in a friendly manor.

This is both a customer-facing role and an internal cross-functional support role. You will be the first point of call for all Direct-to Consumer customer enquiries and orders; and the support function to our Wholesale Channel sales managers, ensuring smooth delivery and information flow to accounts. 

You will work within a team of two, supporting our Retail and Hospitality Sales Managers and eCommerce business; interface daily with our operations, warehouse and finance teams; and report into our Commercial Director. 

YOUR KEY AREAS OF RESPONSIBILITY WILL BE:

  • D2C Customer enquiry management – you will be the first point of call for all email and telephone enquiries through our direct-to-consumer ecommerce channel. 
  • B2B Sales channel support – supporting our Retail and Hospitality channel managers in serving our key accounts. Including, but not limited to:
    • Raising sales quotes, invoices and payment links
    • Advising on inventory status and order fulfilment timeframes
    • Managing outbound shipment planning with the Operations and Manufacturing teams.
    • Updating customers with logistics and order fulfilment information.
    • Dropship order fulfilment
    • Maintaining customer account records in our systems
    • Outreach to existing accounts for sales uplifts and suggestive selling
  • Retail Channel Assortment and Listing support
  • Supporting the Retail Sales Manager with providing an updating line sheets, imagery and online assortment reviews and adjustments planning 
  • Issue Tracking and Reporting of processes and complaint trends; including taking ownership internally to implement change and resolutions, where applicable. [Predominantly D2C]
  • Outbound shipping carrier management
  • Own the relationship with outbound shipping carriers (non-palette) ensuring timely and transparent billing; adequate service levels; available documentation
  • Review and make recommendations for the commercial structure of our customer shipping charges.

COMPETENCIES & EXPERIENCE 

  • 2+ year of customer service experience
  • Outstanding communication, friendly outlook and interpersonal abilities. 
  • Highly organised, adaptable, good at multi-tasking and have a meticulous attention to detail
  • Resilient
  • Solutions-focused mindset, able to identify barriers to success and present alternative ways of working
  • Analytical and curious to explore better ways of working and implementing improvement processes
  • A passion for customer experience and appreciation for its core role in a business
  • Understanding of and appreciation of the interiors, tabletop and hospitality industries
  • Competency in Microsoft Excel and sales systems such as Shopify, Cin7, SAP. (Preferred, can be taught if the mindset and comfort for adopting and learning new systems is there) 

WHY WORK FOR RB?

  • Salary £35,000/annum
  • Autonomy and empowerment in a fast-paced entrepreneurial environment where you will see your actions growing and developing the business. 
  • Close working relationship with senior leadership and all business areas
  • Amazing customers; you will personally work with many of the best brands, hotels and restaurants in the world. 
  • Flexible, relaxed working. 
  • We commit to 3 days in the office; but with flex for life, business travel etc.
  • 70% discount on all Richard Brendon products and 30% discount for Friends and Family.
  • 25 holiday days per year plus Bank Holidays and Summer hours.

About Richard Brendon

At Richard Brendon, we believe that a lovely cup of tea should begin, whatever the occasion, with a truly lovely cup. We believe that any wine will taste finer in the right glass, and that tableware crafted with care and chosen with love makes the simplest of everyday pleasures more enjoyable, more magical and more memorable.

With exceptional design, extraordinary craftsmanship and the highest quality materials we create timeless tableware which is as good as it can possibly be. Specialising in bone china handmade in Stoke-on-Trent, and mouth blown crystal produced by the most highly skilled craftspeople around the world, our products are made to last, designed to be treasured and intended to be enjoyed. Every day.

Our customers include many of the best retailers, hotels and restaurants in London and further afield. Including; Harrods, Saks, Lane Crawford, Corinthia London, Peninsula London, Raffles, The Clove Club, The Devonshire and The Modern.

Founded in 2013, we are a small team and a young business, with big ambitions – currently raising investment to fuel our growth. Based out of our West London Studio our culture is one of agility, inclusivity, growth, and commitment.