FREQUENTLY ASKED QUESTIONS

For Glassware and White Bone China we aim to dispatch your order within 24h of order confirmation (excluding weekends and bank holidays). Line Colour Bone China products are decorated to order in 10-14 days.

Once your order has been dispatched you will receive an email containing a tracking number.

The standard delivery times once the order has been dispatched are listed below.

UK: 2-3 working days


Europe: 5-8 working days


USA & Canada: 5-8 working days

Rest of the World: from 5 working days

All of our pieces arrive in a beautiful blue box with silver foiling, making them perfect for any gifting occasion. We can also include a personalised gift card in your parcel, so the recipient knows who to thank later. All you need to do is add this at checkout!

All of our crystal pieces, including our Jancis collection, is lead-free.

Our products are designed with practicality in mind, so you can enjoy using your pieces everyday. Please refer to our Product Care Page for specific care instructions.

We have a handy email alert tool on each of our product pages. If your product is out of stock, simply click on the "Email me when back in stock" button and enter your email address. As soon as our product is back in stock we will let you know!

We pride ourselves on the brilliant craftsmanship that goes into each and every one of our collections, whether this is our Cut Crystal or Bone China. Find out more about our craftsmanship story here.

We have every confidence in our products. However if you are in any way dissatisfied with your purchase, please contact us at info@richardbrendon.com within 14 days from delivery of the product in its original condition for the team to process a refund. 

Returns that are damaged, used or returned without their original packaging may not be accepted and may be sent back to the customer.

We kindly request customers to inform us of any damaged goods within 48 hours of the products being received so we can arrange for a replacement to be sent. Please email us with your order number and an image of the damage product, which will allow us to investigate the cause of the breakage.

Please note that any delivery costs related to the original order will not be refunded unless the item is damaged or imperfect. We ask you to cover the cost of returns if you change your mind.

They are indeed! Each of our Reflect saucers are original, one-of-a-kind antiques, which have been individually curated by Richard and the team. Find out more about our founding story here.

We are incredibly proud to be working with some of the world's finest craftspeople. All our Bone China is hand-crafted in the the home of British Ceramics, Stoke-on-Trent. Our cut-crystal and Jancis Robinson Collection are mouth-blown. By the very nature of this method, every so often there will be slight discrepancy between glasses. But for us, these differences don't signal imperfection, but rather they are a sign that each one of our glasses is truly handcrafted.

Please have a look at our Where to Find Us page, which shows where you can both use and buy our products.

Some of our products are "Made to Order", which means that your pieces are handmade bespoke for you! With that in mind, we normally allow for four weeks between order confirmation and dispatch.

Richard and Jancis were keen to create one wine glass, designed to bring out the best in every wine, whether this is a bold red, light white or vintage champagne.

They both agreed that although a different glass for each wine may increase potential pleasure by a few percent, there are only few people who have the space to store multiple wine glasses! Having one glass for all wines really made the most practical sense, and would ultimately make the whole wine drinking experience much more pleasurable.

Not only this, but the "classic" shapes for wines, for example, a smaller white wine glass and a flute for champagne, don't always suit the wine they're made for. A white wine needs just as much encouragement via a large bowl as a red and we coop up champagne's aromas in a flute.

We have two wine decanters in our Jancis collection: our Young Decanter and our Mature Decanter. Read our journal post here about how and when to use both of these.

No, our Reflect teaware is not made out of real gold.